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Assistance Message

Use the Assistance Message modal to display contact details when an insurer provides two assistance companies.

The user opens the modal from the Get support drawer.



This screen includes:

#ElementDescription
1Support drawerDisplays support options
2Show information actionOpens the assistance message
3Modal titleDisplays Contact options
4Contact informationDisplays assistance phone numbers
5Preparation checklistLists required information
6Close actionsDismiss the drawer or modal

Workflow​

  1. Open the Get support drawer.
  2. Select Show information.
  3. Call PUT /api/v3/insurers/{company-id}/assistance-message.
  4. Display the Contact options modal.
  5. Review the contact information and preparation checklist.
  6. Select Close or the close icon.

Validations​

ScenarioApp behaviorSDK output
Company ID is missing or invalidBlock the requesterror = invalid_company_id
Assistance information is availableDisplay the modalstate = ready
Request failsDisplay an error statestate = error
Session is invalidBlock accessstate = unauthenticated

Actions​

ScenarioApp behaviorSDK output
Get support selectedOpen the support drawerNavigation event
Show information selectedRequest assistance informationPUT request
Request succeedsDisplay the Contact options modalPage object
Close selectedDismiss the modalNavigation event
Drawer close selectedDismiss the support drawerNavigation event

Endpoint Resources​

Assistance Message​

PUT 

v3/insurers/{company-id}/assistance-message

Returns assistance contact information when the insurer provides two assistance companies.

ParameterLocationTypeRequiredDescription
company-idPathIntegerYesIdentifies the insurance company