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Remove Coverage

Use the Remove Coverage action on the My Coverage screen to unlink an insurance policy from a patient account.


This screen includes:

  • A header with:
    • Back button.
    • Screen title: My Coverage.
    • Settings button.
  • One or more policy cards that display:
    • Insurer logo.
    • Policy number (if available).
    • Period with start and end dates.
    • Policyholders (if provided).
    • Policy status label:
      • Active Policy.
      • Policy was removed.
  • A Remove Policy button on active policy cards.
  • An Add coverage button at the bottom of the screen.

Workflow​

  1. Open Account > My Coverage.
  2. Select the Remove policy for the policy card.
  3. Select OK to remove the policy.
  4. Select Cancel to keep the policy and close the dialog.

After successful removal, the policy card displays the status label Policy was removed.

Validations​

ScenarioApp Behavior
Policy status is active.The Remove Policy button is available.
Policy status is removed.The remove action is not available.
User selects Cancel in the confirmation dialog.The dialog closes and the policy remains active.
Remove request fails.An error message appears and the policy remains active.

Actions​

ScenarioApp Behavior
Screen opens.The app loads all linked policies and their status.
User selects Remove Policy.The confirmation dialog displays.
User confirms removal.The app unlinks the policy and updates the status label.
Policy removal completes.The card displays Policy was removed.
User selects Add coverage.The add-coverage flow opens.

Endpoint Resources​

Remove Policy Confirmation​

PUT 

/policies/delete

This endpoint returns the confirmation popup configuration for removing a policy.

Remove Policy​

POST 

/policies/delete

This endpoint removes an insurance policy from the user’s coverage by canceling it.