Go Private
Some insurance partners allow customers to continue using the Air Doctor platform privately after their policy ends or after they reach their policy limits.
This section describes how users transition between insurance-based (B2B) and private (B2C) modes in the Air Doctor app.
Transition Logic
B2B to B2C
If a policy allows private bookings, users can switch from B2B mode to B2C mode at specific points in the app interface.
The system guides the user through this process using a clear “Go Private” prompt when restrictions apply.
Exit Points
The following areas support the transition from B2B to B2C:
-
Home Screen
When a user selects a specialty or location that is not covered under the active policy, the system displays a message offering the option to continue privately.
Selecting Go Private reloads the home screen under private coverage, displaying available doctors and updated prices. -
Doctor List
When a selected doctor is restricted under the policy, the system displays a Go Private prompt.
Selecting this option reloads the home screen and applies private mode. -
Booking Flow
When a specific visit type or location is unavailable under policy terms, the user can switch to private mode through the displayed prompt.
Once confirmed, the home screen reloads and private mode becomes active.
Coverage Persistence
If a user’s policy supports private bookings, private mode remains active until the user switches coverage, refreshes the session, or logs out.
If a user’s policy does not support private bookings, private mode applies only temporarily and resets after a refresh or login.
Returning to B2B Mode
When a user selects an available insurance policy again, the system restores B2B mode automatically.
Private mode preferences do not persist when the user returns to an insurance-based session.
Private Under Insurer Mode
Some insurers offer a hybrid experience called Private Under Insurer.
This mode allows private booking while maintaining insurer branding and basic policy context.
- The user continues under the insurer’s theme.
- All insurer restrictions remain in effect.
- The home screen reloads with insurer branding and updated availability.
B2C Mode Types
The Air Doctor platform supports multiple private access configurations.
The table below explains how each mode behaves in terms of branding, restrictions, and payment.
| Mode | Branding | Restrictions | Payment | Description |
|---|---|---|---|---|
| Regular B2C Under Insurer | Insurer branding | Policy restrictions apply | User pays directly | Access limited by policy terms and location |
| Unrestricted B2C Under Insurer | Insurer branding | No restrictions | User pays directly | Access to all services with insurer branding |
| Affiliate Link | Affiliate branding (optional) | None | User pays directly | Full access via external referral link |
| B2C (Private) | Air Doctor branding | None | User pays directly | Full unrestricted access |
Endpoint Resources
🧰 Endpoint Resources under construction