Show Policy Wrong Data
Use Show Policy Wrong Data to notify the user when the submitted coverage details do not match the selected provider records.
The popup lets the user continue as a private user or contact support for help with coverage verification.
This screen includes:
| # | Element | Description |
|---|---|---|
| 1 | Page title | Displays Add Coverage. |
| 2 | Back action | Returns the user to the previous screen. |
| 3 | Coverage selector | Displays the selected coverage provider. |
| 4 | Policy number field | Captures the policy number for coverage verification. |
| 5 | Coverage error modal | Displays a policy verification error. |
| 6 | Close action | Dismisses the modal and returns to the add coverage form. |
| 7 | Error message | Explains that the provided information does not match the provider records. |
| 8 | Private user action | Lets the user continue as a private user and claim expenses separately. |
| 9 | Contact Us action | Opens the support contact option for help with coverage verification. |
Workflow
- Open Add Coverage.
- Select a coverage provider.
- Enter the required policy details.
- Submit the coverage verification request.
- Display the wrong data popup when the provider records do not match the submitted details.
- Select Private user to continue without verified coverage.
- Select Contact Us to request support.
Validations
| Scenario | App Behavior | SDK Output |
|---|---|---|
| Session invalid | Block coverage verification | state = unauthenticated |
| Required coverage details missing | Block submission | state = invalid |
| Provider records do not match | Display wrong data popup | error = wrong_policy_data |
| Provider verification succeeds | Continue coverage flow | coverage = verified |
| Verification request fails | Display error state | state = error |
Actions
| Scenario | App Behavior | SDK Output |
|---|---|---|
| Coverage details submitted | Verify provider records | coverage = submitted |
| Wrong data returned | Load wrong data popup | PUT /api/v3/coverage/add/new-coverage/error/wrong-policy-data |
| Private user selected | Continue without verified coverage | coverageMode = private_user |
| Contact Us selected | Open support contact flow | action = contact_support |
| Close selected | Return to add coverage form | state = dismissed |
| Request rejected | Preserve entered coverage details | state = unchanged |
Endpoint Resources
Looking for Alternative
PUT
v3/coverage/add/new-coverage/error/wrong-policy-data
Returns the coverage verification error popup when the submitted policy details do not match the provider records.