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Services

Use Services to open claim-related actions and available service flows.



This screen includes:

#ElementDescription
1Page titleDisplays Services.
2View claims actionOpens the claims list.
3Claim count badgeDisplays the number of available claims when applicable.
4Submit a claim actionOpens the claim submission flow.
5Delayed luggage actionOpens the delayed luggage service flow.
6List item layoutDisplays each service with an icon, label, and navigation indicator.
7Section dividerSeparates claim actions from additional services.
8Bottom navigationHighlights Services as the active tab.

Workflow​

  1. Open Services from bottom navigation.
  2. Display available service options.
  3. Select a service.
  4. Open the selected destination or external flow.

Validations​

ScenarioApp behaviorSDK output
Services availableDisplay service listservices = available
Claims availableDisplay claim count badgeclaims = available
Claims unavailableHide claim count badgeclaims = unavailable
Service unavailableHide or disable service actionservice = unavailable
External flow unavailableUse device fallback behaviorexternalFlow = unavailable
Request rejectedDisplay error statestatus = 405

Actions​

ScenarioApp behaviorSDK output
Services screen opensLoad services screenPUT /api/v3/services
View claims selectedOpen claims listnavigation = claims
Submit a claim selectedOpen claim submission flownavigation = submit_claim
Delayed luggage selectedOpen delayed luggage flownavigation = delayed_luggage
Renew policy selectedSubmit renew policy actionPATCH /api/v3/services/renew-policy
Bottom navigation selectedOpen selected app areanavigation = selected

Endpoint Resources​

Service​

PUT 

v3/insurers/services

Returns the available services screen.

Process Renew Policy​

PATCH 

v3/insurers/services/renew-policy

Renews the user’s insurance policy.