Reset Password Request
Use the Reset Password Request screen to begin the password recovery process. Doctors access this screen from the Log in or Change Password screens by selecting Forgot password?.
This screen includes:
- An email input field for registered addresses.
- A Send button to request a password reset link.
- Inline validation for invalid or unregistered addresses.
- A confirmation message when the request succeeds.
- A persistent Contact Support link for additional help.
Workflow
- Enter a registered email address.
- Select Send to request a password reset link.
- The app validates the format and checks for account matching.
- If the email is invalid or not registered, the app shows an error.
- If the email is invalid or not registered, the app shows an error.
- If the request is successful, the app redirects to Reset Password – Email Sent Confirmation.
Validations
- Requires a properly formatted and registered email address.
- Displays an error for invalid or unknown addresses.
- Enables the Send button only after the user enters a valid email.
Actions
- Sends a password reset email to the submitted address.
- Allows anonymous access without requiring a session or MFA token.
- Displays a persistent Contact Support link for additional help.
SDK and API References
- SDK Reference
- API Reference
GET
/account/reset-password/request
Use this endpoint to initiate a password reset by sending a reset email to the specified user address.
UI Element Types
| Level | Reference | Type | Value | Placement |
|---|---|---|---|---|
| 1 | change-language | Toolbar | Settings | — |
| 1 | logo | Illustration | AirDr Logo | ^100 |
| 1 | reset-instructions | Regular | Enter your email address and we will send an email with a link to reset your password | ^ |
| 1 | email | Email address | — | |
| 1 | send | Button | Send | — |
| 1 | spacer | Spacer | — | — |
| 1 | need-help | Regular | If you still need help, contact | ^ |
| 1 | support | Link | Air Doctor Support | ^ |