Account is Not Active
Use the Account is Not Active screen to notify doctors that their account is temporarily unavailable. This state occurs when Customer Care marks the profile as inactive—for example, during an extended vacation. The screen displays a message and offers a way to contact support.
This screen includes:
- A static message: Your account was disabled due to your vacation. Please contact Customer Care to reactivate it.
- A Contact Us button that opens a support request.
- A Cancel button to close the modal.
- A [x] icon to dismiss the dialog.
- No input fields or validation.
- Visibility is restricted to users marked inactive by Customer Care
Workflow
- The app detects that the doctor’s account is inactive.
- The Account is Not Active modal appears automatically.
- To request reactivation, select Contact Us.
- To exit, select Cancel or the [x] icon.
Validations
- The screen includes no input fields.
- Modal display depends on server-side account status.
- No retry, input validation, or MFA applies.
Actions
- Selecting Contact Us initiates a support request flow. Implementation may vary by region or partner.
- Selecting Cancel or [x] closes the modal and returns the user to the previous screen..
SDK and API References
- SDK Reference
- API Reference
GET
/profile/availability-status/not-active
Displays a modal when the doctor’s account is inactive. This blocks status changes and prompts the user to contact support.
UI Element Types
| Level | Reference | Type | Value | Placement |
|---|---|---|---|---|
| 1 | spacer | Spacer | — | ~ |
| 1 | close | Link | [x] | ~ |
| 1 | not-active | Regular | Your account was disabled due to your vacation. Please contact Customer Care to reactivate it. | |
| 1 | contact-us | Button | Contact Us | ^ |
| 1 | cancel | Secondary | Cancel | ~ |
API details planned.