Account is Not Active
Use Account Is Not Active to inform doctors that their profile is temporarily unavailable.
Customer Care sets this state, for example during an extended vacation.
The screen explains the restriction and provides an option to contact support.
This screen includes:
- A static message that explains why the account is inactive.
- A Contact Us button that opens a support request flow.
- A Cancel button that closes the modal.
- A close control (×) that dismisses the dialog.
- No editable fields or user input.
- Visibility limited to profiles marked inactive by Customer Care.
Workflow
- The app retrieves the account status from the server.
- When the status is inactive, the Account Is Not Active modal appears automatically.
- Select Contact Us to request reactivation.
- Select Cancel or × to close the modal.
Validations
| Scenario | App Behavior | SDK Output | Example |
|---|---|---|---|
| Account status is active. | The screen does not appear. | Normal application flow. | — |
| Account status is inactive. | The modal appears automatically. | Inactive status response. | — |
| User selects Contact Us. | The app opens a support flow. | Navigation or support state. | — |
| User closes the modal. | The app returns to the previous screen. | Navigation update. | — |
Actions
| Action | App Behavior | SDK Output |
|---|---|---|
| Open inactive screen. | The app blocks access to account features. | Inactive account state. |
| Select Contact Us. | The app initiates a support request. | Support flow state. |
| Select Cancel or ×. | The app closes the modal. | Navigation update. |
Endpoint Resources
Account Marked Not Active
PUT
/profile/availability-status/not-active
Displays a modal that informs the doctor that the account is inactive and unavailable for use.
UI Element Types
| Level | Reference | Type | Value | Placement |
|---|---|---|---|---|
| 1 | spacer | Spacer | — | ~ |
| 1 | close | Link | [x] | ~ |
| 1 | not-active | Regular | Your account was disabled due to your vacation. Please contact Customer Care to reactivate it. | |
| 1 | contact-us | Button | Contact Us | ^ |
| 1 | cancel | Secondary | Cancel | ~ |